Refund Policy

Effective Date: 5/1/2025

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At MentalChamp. we're committed to delivering high-quality products and services. This Refund Policy outlines the conditions under which refunds may be biased.

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1. Branded Merchandise (Online Store)

We accept refund requests for physical items (apparel, accessories, etc.) within 14 days of delivery, if:

 

• The item is unused and in original condition

• All original packaging and tags are intact

• You provide proof of purchase

 

 

Refund Process:

 

• Contact us at [Insert Email Address] with your order number and reason for return.

• Approved refunds will be issued to your original payment method within 5–7 business days after we receive and inspect your return.

• Shipping charges are non-refundable unless the return is due to our error (e.g., wrong or damaged item).

 

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2. Services (Career Readiness, Wellness in Action, Workshops, Coaching)

Refunds for services may be granted only under the following conditions:

 

• Cancellations made at least 48 hours before a scheduled session may be eligible for a full refund or rescheduling.

• No-shows or late cancellations may not be refunded unless due to extenuating circumstances approved by our team.

• Multi-session programs may offer partial refunds for unused sessions, depending on timing and program terms.

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3. Research-Based Programs

If your participation involves a fee (e.g., a paid pilot or research-aligned course), refunds may be issued prior to program start only. After participation begins, no refunds will be granted unless otherwise stated in the program terms.

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4. Non-Refundable Items

• Downloadable products or digital content

• Custom orders or personalized merchandise

• Discounted or clearance items

• Completed services or coaching sessions

 

 

 

 

 

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Contact Us​

To request a refund or ask about your eligibility, contact:

 

Email: contactmentalchamp@gmail.com

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