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Unsatisfactory service by Etisalat call centre

These telecommunications operators are becoming unbearable these days particularly MTN. This their SIM registration saga is a very terrible one as customer care attendants treat the angry and already stressed customers like shit.

Just yesterday, my friend had a tiring experience trying to get to talk to a customer care representative. As a hustler na, he wasn’t given the free 15mb that comes with recharging 200 Naira every new week.

He dialed 200, which is their call centre number. After following the normal language option, he waited and tried several options waiting for the option to speak with a representative but to no avail.

In the end, he had to use Google to search a way to do this. Having found one, he had to press series of numbers and go through various voice prompts till he was able to get to them.

Subscribe to The Mchub’s BBM Channel here. It’ll take you straight to BBM. Or you can search for C0025637A in the BBM Channel Search box

I must confess, this is totally this satisfactory and stressful. Normally, the series of voice prompts should have an option to speak to a representative.

In any way possible, I’ll like this to get to the right channel and Etisalat should please work on this.

Thanks

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About Taiwo Oluwatomisin

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